How Does TVI Work

Once the TVi© survey has been completed by the key stakeholders and the account team, predetermined “weightings” are applied. This ensures that the final report accurately reflects your company’s requirements and that the inputs are ‘normalised’ based on the importance of each stakeholder re the decision making for telecommunications.

The TVi© has evolved to become a key element (along with price benchmarking) in achieving a successful long-term, “best service” and “best price” relationship between customer and carrier.